NoiseWrap - Frequently Asked Questions

We know you might have a few questions, so we've gathered some of the most common ones below. Take a look, and you’ll find everything you need to know:

1. What are NoiseWrap skins made of?

Our skins are handmade from premium vinyl, carefully crafted to give your gear a unique and stylish look. They're all about enhancing the visual appeal and aesthetic of your device.

2. How do I apply a NoiseWrap skin?

Each skin comes with detailed instructions. You can apply them using either the dry method or (carefully) a misted water technique.

Dry Application:

  • Peel off the top half of the backing and align the skin with your device.
  • Press the vinyl into place gradually as you work downward.
  • Remove the rest of the backing slowly and smooth out as you go.
  • Be especially gentle around thin or narrow areas to avoid stretching.

Soapy Mist Application (Optional, Use with Caution):

  • Only recommended for experienced users and waterproof devices.
  • Lightly mist the adhesive side with a mix of water and a small amount of dish soap.
  • Carefully position the skin and press into place.
  • Allow to dry completely before using the device.

⚠️ IMPORTANT: Use minimal water. NoiseWrap is not responsible for any device damage due to improper application or moisture exposure. Application is at your own risk.

3. Can I remove the skin without damaging my gear?

Yes! Our skins are designed to be removed cleanly without leaving sticky residue. Take your time during removal. If any vinyl tears or residue remains, gently clean it off with a microfiber cloth.

4. Do you offer custom designs?

Currently, we do not offer custom design services.

5. How long does shipping take?

All skins are made to order, and production takes up to 10 business days before shipping.

Delivery times vary by region but typically fall within up to 20 business days after dispatch. You’ll receive a tracking number once your order ships.

6. What if my skin arrives damaged or I have an issue with my order?

We want you to be completely satisfied with your purchase. If you experience any issues, please contact us immediately at contact@noisewrap.com, and we’ll make it right.

7. Oh no, I tore the skin during application! What should I do?

If it’s a minor tear, you might still be able to apply it without issue. If it’s stretched or visibly damaged, reach out—we’ll work with you to find a solution.

8. Can I return or exchange my order?

Returns and exchanges are accepted within 8 days of delivery under the following conditions:

  • The item must be unused, in original packaging, and in sellable condition.
  • Returns are accepted for incorrect or mispacked orders.
  • Used or improperly applied skins cannot be returned or exchanged.

To initiate a return, contact us with your order number and reason.

Customers are responsible for return shipping unless we made an error.

Refunds will be issued to your original payment method within 3 business days of receiving and inspecting the returned item.

Note: Digital products are non-refundable and non-exchangeable.

9. What if my package is returned as unclaimed or undeliverable?

If your parcel is returned to us due to being unclaimed, refused, or undeliverable, we’ll contact you.

You can:

  • Request reshipment (shipping fees apply), or
  • Request a refund (excluding original shipping and return costs).

If we don’t hear from you within 5 business days, the order will be considered abandoned and no further action will be taken unless you contact us.

10. Pricing, VAT and customs

All prices are in EUR. Orders outside the EU may incur currency conversion fees, VAT, or customs duties. These are not included in our pricing and are the buyer’s responsibility.

Pricing Disclaimer:
If a pricing error occurs, we reserve the right to correct it and are not obligated to fulfill orders at the incorrect price.